Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Just in time for Black Friday and Cyber Monday, here is a ...

Ultimately, a five-star customer experience should be the goal of all business processes. When a leader thinks about the customer, they typically think about the product or service their company ...

There are countless business books out there, but let’s be honest: Not all of them live up to the hype. Here are the four I’d actually recommend to all current and aspiring entrepreneurs. Amid the ...

While many online courses teach the basics of running a business, books provide deeper insights into mastering the mindset of a successful business owner and so much more. These five must-read books ...