Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Just in time for Black Friday and Cyber Monday, here is a ...

When a business leader is interested in expanding their personal brand to include thought leadership, publishing a book can be a great way to demonstrate one's expertise. However, as publishing ...

There are countless business books out there, but let’s be honest: Not all of them live up to the hype. Here are the four I’d actually recommend to all current and aspiring entrepreneurs. Amid the ...

Opinions expressed by Entrepreneur contributors are their own. Align teams for a seamless customer journey and foster cross-functional collaboration for success. Build trust through authentic customer ...