Fast Company

To the cloud! A look inside the rapid adoption of the cloud contact center.

In 2025, businesses will continue to migrate their contact center solutions from legacy on-premise hardware and software to cloud-based contact center solutions (CCaaS). And it’s shaping up to be the ...
Nasdaq

HireRight Wins 2020 NICE inContact CX Excellence Award for Best Cloud Implementation

TULSA, Okla.--(BUSINESS WIRE)-- HireRight, a leading provider of global employment background checks, drug testing, education verification, and electronic Form I-9 and E-Verify solutions, has received ...
Business Wire

Nearly Three-Quarters of Contact Centers That Moved to the Cloud Did So During the Pandemic. Here's What They're Expecting Next.

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the customer experience intelligence company, uncovered new data regarding contact centers that shifted operations to the cloud during the pandemic. In a study ...
CMS Wire

The Cloud-Based Call Center Boom: Features, Benefits and Top Solutions

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...
Nasdaq

AT&T Cloud Contact Center Platform Helps Businesses Rapidly Deliver an Enhanced Customer Experience

As work-from-home policies persist, AT&T is providing a special offer giving businesses remote contact center capabilities with expedited implementation DALLAS, May 4, 2020 /PRNewswire/ -- AT&T* today ...
Business Wire

Five9 and Deloitte Canada Team Up to Deliver Cloud-Based Contact Center Solutions to the Canadian Market

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, announced an enhanced strategic agreement with Deloitte Canada, an ...
WRIC

CallTower Achieves Certified Implementation Partner Status with Five9

SALT LAKE CITY, UT, ROCHESTER, NY, MONTREAL, LONDON, June 18, 2025 (GLOBE NEWSWIRE) -- CallTower, a global leader in delivering unified communications, contact center, and collaboration solutions, is ...
ksn.com

Quantiphi gears up to revolutionize Contact Center Service with Google Cloud CCAI Specialization

Google Cloud’s Contact Center AI solution suite leverages AI to scale customer service interactions and enhance customer satisfaction. The CCAI solution suite provides a unified and intelligent ...
techtimes

Optimizing Customer Relations: The Solution That Transforms Call Centers

A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...
CMS Wire

Why Enterprises Are Turning to Contact Centers in the Cloud

More and more enterprises are moving their contact center to the cloud. Here's why. If anyone had any doubts about the fact that contact centers and contact center technology was moving to the cloud, ...
TechRepublic

5 Steps In Every Successful Contact Center Migration Plan

A well executed contact center migration starts months before testing. Learn what you should do for a smooth migration to the cloud. Contact center migration is the process of moving from on-site ...