Yesterday, Hair Balls coughed up a horror story involving a not-very-awesome customer service experience at the hands of Comcast. So did the readers in the comments section of the blog as well as on ...

HUDSON — Once it’s operational, Comcast’s new customer support center in Hudson is expected to bring 100 new jobs to the region by year’s end, the company said Monday. During a press conference at the ...

Comcast seems to be following through on promises made by its CEO Neil Smit to make fixing its customer service woes a priority for 2015. "The way we interact with our customers -- on the phone, ...

Technology website Ars Technica filed a Freedom of Information Act request with the FCC to get access to all the complaints lodged against Internet service providers in 2015 and found that Comcast ...

NEW YORK - Comcast is adding more social media representatives as it tries to improve its customer service. It is tripling the size of its social media team to 60, and could add more. That's just a ...