Creating a proactive customer support strategy is essential to the growth of your business. The strategy defines the standards of care and service that you offer customers and sets the requirements ...

Developing and nurturing a customer care culture is one of the hottest button topics among executive-level managers. But it’s not merely a trend. Being capable of providing remarkable customer care ...

The past few years have tested the flexibility and resiliency of the insurance industry, and many other businesses, to overcome significant obstacles. This year is no different. We’re facing ...

Entergy Arkansas is kicking off a series of in-person customer care events across the state starting Monday, Jan. 5.These ...

In an increasingly competitive and globalised marketplace, businesses are now compelled to place significant emphasis on their customer care and service experience. These two elements are no longer ...

Last month, we held our first Celebrity Expert Marketing Academy. And, because our Dicks + Nanton Agency is located in Orlando, we knew we didn’t have to travel far to give our clients the best (and ...

Since 2015, Daily Harvest's goal has been delivering healthy meals to customers across the US. It's using AI across facets of the business, including customer experience and packaging. This article is ...

TTEC, [NASDAQ: TTEC], a company used by some of the world’s largest brands to help manage customer support and sales online and over the phone, is dealing with disruptions from a network security ...