FRANKLIN, Mass.--(BUSINESS WIRE)--Interactions LLC, a leader in speech and natural language technology, today unveiled a series of innovations that will change the way companies approach customer care ...

Regardless of your business’s age, location, size or industry, your customer care style is perhaps the most important indicator of your long-term success. That might seem like a big statement; after ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

To view the multimedia assets associated with this release, please click: http://www.multivu.com/players/English/7330551-contact-solutions-latest-version-of-mobile ...

When it comes to enterprise customer care, machine learning enables virtual assistant solutions to automate tasks that used to require a live agent: password resets ...

BURLINGTON, Mass.--(BUSINESS WIRE)--Nuance Communications, Inc. (NASDAQ: NUAN), a leading supplier of speech and imaging solutions, today announced that it has signed an agreement to acquire BeVocal, ...

Nokia Motive Service Management Platform (SMP) 7.0 and Motive Care Analytics (CAL) 2.0 use machine-learning algorithms developed by Nokia Bell labs – advanced capabilities that give computers the ...

The past few years have tested the flexibility and resiliency of the insurance industry, and many other businesses, to overcome significant obstacles. This year is no different. We’re facing ...

The MarketWatch News Department was not involved in the creation of this content. Emplifi's predictions are based on insights from the tens of thousands of global brands leveraging the company's ...

Building a customer quote was a laborious process for Ed Burke (not his real name), a sales consultant for SMBs at a major computer manufacturer. To complete a quote he had to search Web sites, check ...

MUNICH, Germany, July 19, 2017 (GLOBE NEWSWIRE) -- Customer care provider B2X announced today that it has successfully completed the first round of comprehensive financing with Seligman Private Equity ...