The evolving customer expectations are always a challenge for even the most responsive retailers. Your shoppers simultaneously demand frictionless transactions, deeply personalized shopping ...
Responding to customer feedback is critical for an effective voice-of-the-customer (VoC) program, yet far too few companies have a systematic way of doing so, according to Forrester Research. Only 61 ...
As a transit operator, it must be challenging for you to manage fare collection efficiently. The ongoing struggle with revenue leakage, high operational costs, and passenger dissatisfaction due to ...
NEW YORK--(BUSINESS WIRE)--Foursquare, the leading independent location technology company, today released Closed Loop, a new feature within its Attribution offering that gives marketers unprecedented ...
Today’s consumers are asked to rate their experiences multiple times per day. You can hit a smiley face if the airport bathroom is clean and, if not, a frowny face. You’re encouraged to rate the ...
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