We can all agree — the customer doesn’t always get what they want. Take for example this Redditor’s story about an obtuse customer who seem to think their ...

Imagine working at a specialty store where everything is pretty expensive. If a customer was surprised at how much the items cost, would you give them a discount if they asked, or would you stick to ...

PULLMAN, Wash. –Researchers at Washington State University have developed a new forecasting model that helps companies more accurately estimate how many customers are interested in a product—even when ...

Best Buy’s third-quarter revenue fell 3.2% to $9.4 billion, from $9.8 billion a year ago, the company said in a Tuesday press release. CEO Corie Barry said the retailer struggled from weak customer ...

Several major U.S. airlines dialed back their quarterly financial expectations as the industry contends with softer demand from economic uncertainty and other factors. Southwest, American and Delta ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Fortunately, demand flexibility programs such as demand response, electric vehicle charging ...