Putting extra effort into customer onboarding pays off in the long-term for retention efforts. A major challenge for companies at any time is retention, but it's currently top of mind as revenues are ...
A 2018 survey by Gladly found that 68 percent of customers say they’re willing to pay more for products and services from brands known for providing good customer service. Providing outstanding ...
According to a statistic by Marketing Metrics, you are from 3 to 14 times more likely to convince an existing customer to make a repeat purchase than you are to convince a totally new customer to make ...
Customer retention is more valuable than you think. Elevate your customer retention practices to grow your revenue and profits with this guide. As you build your ecommerce brand, your initial focus ...
CHAPEL HILL, N.C., June 11, 2025 (GLOBE NEWSWIRE) -- TradePending, a sales and service enablement software platform for car dealerships, today announced a strategic partnership with Authenticom, an ...
Editor's note: This is Part 1 of our two-part series on the retention reset. Today’s installment tackles the why: the post-ZIRP correction, why acquisition-first economics are failing and why ...
CHICAGO--(BUSINESS WIRE)--CCC Intelligent Solutions Inc. (CCC), a leading cloud platform powering the P&C insurance economy, today released the findings from its Moments of Truth study identifying the ...
It's easy to overlook customer care services. In the grand scheme of your operations, it seems like a small piece of a much larger puzzle. However, inbound customer care is critical to the reputation ...
That will help you improve efficiency in your marketing and support spend, and align your efforts with your main profit drivers. The goal is to consistently achieve iterative improvement by regularly ...
Segmentation is the process marketers use to divide a large and diverse population of potential buyers into smaller, more homogeneous groups. These segments should be based on customer characteristics ...
America Online agreed to pay $1.25 million to the state of New York and reform its customer service procedures, the state attorney general announced on Wednesday. The agreement stems from consumers' ...
“In our opinion, consistent and meaningful communication with customers has historically been a time consuming and inefficient process for dealerships,” said Brice Englert, CEO of TradePending. “Now, ...
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