In 2023, consumers returned retail purchases worth a substantial $743 billion—about 14.5% of all sales. Considering all the lost sales and expenses of transporting and handling products again, the ...
The post-peak returns surge is inevitable. Every year, retailers and e-commerce brands brace for the January reckoning—when holiday returns flood warehouses, margins shrink, and balance sheets take a ...
In today’s world of direct-to-consumer (DTC) delivery, it’s no longer enough to design an efficient warehouse layout or anticipate staffing levels to meet demand. Warehouses today must consistently ...
This year saw an 8.5% jump in U.S. holiday sales as consumers spent more money on clothes, jewelry and electronics, according to a report from Mastercard SpendingPulse. To top it off, online shopping ...
Readers may have heard the classic Steve Jobs quote, “Some people say, ‘Give the customers what they want.’ But that’s not my approach. Our job is to figure out what they’re going to want before they ...
MIAMI--(BUSINESS WIRE)--ReturnPro (formerly goTRG), the industry leader in returns management and reverse logistics, is excited to announce the launch of ReturnPro for eCommerce Brands and Marketplace ...
As return rates escalate, the implementation of smart returns technology emerges as a vital strategy, offering a seamless, eco-friendly solution that enhances customer satisfaction while reducing ...
MELBOURNE, Australia--(BUSINESS WIRE)--Loop, the leading returns and reverse logistics platform, today announced it now supports merchants on Salesforce Commerce Cloud, expanding its footprint beyond ...
Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. Most consumers are unwilling to travel more than five miles ...
January, known in retail circles as Returnuary, is often the cruelest month for merchants, as post-holiday returns erode ...
Supply chain management company Blue Yonder announced Tuesday it has acquired returns management company Optoro. Optoro, which boasts clients like Ralph Lauren, Steve Madden, Gap and Vineyard Vines, ...
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