Intercom Inc. is expanding the role of its Fin artificial intelligence customer agent beyond customer support for the first ...

ASAPP, the Customer Experience Platform (CXP) powering AI-driven customer service for the agentic enterprise, today announced the launch of a system of purpose-built AI agents designed to run customer ...

Home Depot is letting go of a traditional store feature and introducing a new customer support system. The retailer is ...

Simply Contact, a multilingual customer support provider managing more than 10 million customer interactions annually, ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

Sendbird Inc., an artificial intelligence communications and conversation platform, today announced the launch of what the company calls an “omnipresent” AI agent that can handle customer service ...

An AI-powered support agent that learns from company documentation and helps SaaS teams answer customer questions instantly on their website. We built ChatRAG because founders spend too much time ...

Since January the use of AI agents for customer service tasks has exploded by a compound annual growth rate of 2,199%, according to a new report by Salesforce. The number of agents available has more ...

A chatbot is still a chatbot. And that’s the problem. While GenAI has helped contact centers deliver better automated experiences, these gains are strictly incremental, not transformational. Customers ...

Microsoft expanded agentic AI across Copilot Studio and Dynamics 365, adding real-time voice and autonomous agents for ...

UJET, a leader in AI-powered contact center innovation, today released new industry research revealing that despite 100% of customer service agents interacting with AI daily, 93% are confident they ...

Most customer service representatives are on the lookout for positions offering hours that fit their needs, Verint found.