Forbes

A New World Of Consumer Behavior Is Emerging

As we enter into a new world of consumer behavior, enterprises are finding that they must keep up with constantly changing consumer preferences to win in their respective industries. With ...
Forbes

Why Consumer Habits Should Help Determine Your Business Purpose

People today place a high value on their choices, and as a result, the era of the submissive consumer has come to an end. Smart companies recognize that in recent years, their customers have shifted ...
Business Wire

Consumer Cellular Leads Customer Satisfaction Among Wireless Carriers, as Apple Benefits from Samsung’s Stumble in the Cell Phone Market, ACSI Data Show

ANN ARBOR, Mich.--(BUSINESS WIRE)--Customer satisfaction with wireless service overall retreats 1.4% to a score of 73 (out of 100), according to the American Customer Satisfaction Index (ACSI ®) ...
CMS Wire

Tale of Two Countries: US vs. Japan in Customer Experience and AI

In June of 2025, I addressed the Eighth National Customer Experience Forum in Tokyo, sponsored by Salesforce Japan, NTT Marketing Act ProCX, TechMatrix, Genesys, TransCosmos and Toyo Keizai. Over 800 ...