Online marketplace Etsy has unveiled a new purchase protection program designed to safeguard both buyers and sellers. Right now, you have limited options if something else goes wrong with a purchase — ...

In April, Etsy sellers had gone on a weeklong strike because the company had raised the percentage it takes from them without taking steps to improve their experience on the site. One of the points ...

As of August 1, under a new Etsy Purchase Protection policy, Etsy customers can receive a full refund when they buy an item that doesn't match the description, is damaged or never arrives. The ...

To leave a review on Etsy, head to the Purchases page on your Etsy account. Reviews can be left on eligible items within the 100-day review period, which begins on an item's estimated delivery date.

To cancel an order on Etsy, you must contact the seller or shop you purchased the item from directly. Make sure to check the shop's policies regarding returns, exchanges, or cancellations before ...