Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

Microsoft will let customers connect Copilot Studio agents to third-party apps, and tools for building autonomous agents are now available in a public preview. Microsoft at this week’s Ignite ...

The company’s real-time transcription technology—with ultra low latency and unmatched accuracy—unlocks previously unattainable efficiency gains and insights Enterprise teams need end-to-end solutions ...

What if you could reclaim hours of your workday without sacrificing quality or precision? Imagine having a team of virtual assistants who anticipate your needs, tackle tedious tasks, and deliver ...

A few weeks ago, a Filipino BPO worker sparked a heated discussion on Reddit with a chilling prediction: “I keep saying this… AI will replace the BPO industry.” For many in the sector, this isn’t just ...

It's announcement time for Microsoft Ignite 2024. Unlike the Redmond company's Build conference, which focuses mostly on developers, Ignite tends to be aimed at IT pros, decision-makers, and business ...