The world’s largest call center recently deployed new AI to “neutralize” the accents of their agents. Unsurprisingly, this provoked some outrage. Meanwhile others welcomed the prospect of clearer ...
Two market leaders unite to accelerate the future of AI-first customer experience.Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact ...
Proven tools matter. Contact center technology succeeds when it improves FCR, AHT or CSAT, not when it simply adds more features. Agent support wins. AI and automation deliver when they amplify agents ...
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