Network World

VoIP coming to Genesys’ global call center

CounterPath, a provider of desktop and mobile VoIP software products and solutions, has announced that Genesys, an large contact center software supplier and Alcatel-Lucent company, will integrate ...
CRN

IBM And Genesys Develop Call Center Solution For China

IBM and Genesys, an Alcatel-Lucent company, have been developing, marketing and deploying call center solutions together for eight years and have more than 300 joint customers around the world, ...
SiliconANGLE

Genesys and Google Cloud partner to deliver next-generation contact center experiences

Contact center software firm Genesys Telecommunications Laboratories Inc. is bringing its suite of customer experience and call center technology to Google Cloud. The company said today its Genesys ...
telecom.economictimes.indiatimes

AI-driven call center software maker Genesys confidentially files for US IPO

Genesys, an AI-driven developer of call center software, said on Monday it has confidentially filed for an initial public offering in the United States, signaling growing investor appetite for new ...
Truckinginfo

U.S. Xpress Implements Genesys Call Center Software

Genesys Telecommunications Laboratories Inc., Daly City, Calif., a subsidiary of Alcatel, announced that U.S. Xpress Enterprises Inc. has installed Genesys call center software. U.S. Xpress is the ...