MOLD, Wales, Nov. 22, 2023 /PRNewswire/ -- QPC, a leading provider of customer contact optimisation solutions, today announced the availability of Tracxion Drive, our advanced WFM/WEM Data Adapter for ...
Genesys has updated its contact center and workforce management software suites. The former adds intelligent contact center routing functionality in a software-only application. The latter update ...
Genesys introduced the industry's first forecasting and scheduling service for workforce management powered by artificial intelligence (AI). Now businesses can use AI to predict the best possible ...
Recognition reflects Genesys Cloud leadership in AI-driven workforce engagement, strengthening performance, quality and service readiness across human and virtual teams "Genesys Cloud gives ...
Genesys, a leading provider of customer experience and contact centre solutions, announced that the Business Edition on the Genesys Customer Experience Platform was selected by Red Hat, the leading ...
Genesys(R), a global cloud leader in AI-Powered Experience Orchestration, has been recognized as a Leader in the Frost Radar(TM): Workforce Engagement Management (WEM), 2025 Report. Frost & Sullivan ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results
Feedback