As businesses develop their IT budgets for 2023, with the specter of an economic slowdown looming, artificial intelligence (AI)-related projects will figure prominently in the discretionary spending ...

Spiceworks Cloud Help Desk provides simple and affordable tools for managing internal IT in small businesses, but its feature ...

You may have heard about the benefits of consolidating help desk instances, from increasing your support team’s efficiency to enhancing the global customer experience. But are these advantages worth ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

Service desks are prime targets. A practical, NIST-aligned workflow for help desk user verification that stops social engineering without slowing support. Learn how role- & points-based verification ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Crafting a standout help desk resume is crucial for landing a rewarding position in the IT support field. Whether you’re an experienced professional or just starting your career, having ...

The impact of the pandemic on educational programming has created what will more than likely be fundamental and foundational changes to the traditional classroom environment. In general, the ...

The ITS Help Desk is happy to help, but the easiest way to reset your password may be to do so yourself. Please go to go.brandeis.edu/reset, enter your Brandeis username and last name, and choose an ...