If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Help desk software is ...

When it comes to the allocation of hardware resources, one thing that usually gets the short shrift is the help desk. After all, it’s not like the help desk is tied to an application that a business ...

If there is no need to complicate matters and your business needs a more pared down helpdesk solution, choosing one with a simple approach to customer support, like Desk.com or Freshdesk, might be a ...

MARKHAM, ON, June 28 /CNW/ - Software developer NetSupport Limited are pleased to announce the immediate availability of NetSupport ServiceDesk version 3. As well as ...

Software testing and IT governance software vendor Mercury continued its acquisition push yesterday, announcing it had paid $18.5 million to acquire ITIL-based service desk software suite VSI ...