“With Promero Call Center Omni Channel powered by Enghouse Interactive CCSP, users will enjoy faster more accurate customer service, fewer steps to complete time consuming tasks, increased ...

PHOENIX, Jan. 25, 2018 (GLOBE NEWSWIRE) -- Enghouse Interactive today introduced Contact Center: Enterprise (CCE) 9.1, the latest release of its scalable, highly modular, omni-channel contact center ...

The unified communications landscape continues to get shaken up this year as call center software provider Genesys Telecommunications unveiled plans Wednesday to acquire rival Interactive Intelligence ...

COLORADO SPRINGS, Colo., July 16, 2019 (GLOBE NEWSWIRE) -- The International Customer Management Institute, the authority on contact center excellence, announces its conference program for ICMI ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...

Interaction Dialer 2.4 is the industry's first dialer component that complies with the Session Initiation Protocol (SIP), a popular standard for VoIP technologies, said Joseph Staples, senior vice ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.