During a pre-briefing to industry analysts from Jeff Comstock, corporate vice president of Dynamics 365 Customer Service the most intriguing thing he said was the solution does not require customers ...

July 1, 2024 -- On June 4, Microsoft introduced the latest milestone in our journey towards modernizing customer engagement: Microsoft Dynamics 365 Contact Center, a Microsoft Copilot-first contact ...

Microsoft on Tuesday announced that its upcoming release of Microsoft Dynamics 365 Contact Center, a Copilot-powered cloud contact center solution, will be generally available on July 1. This ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: Microsoft Dynamic 365 Contact Center ...

AudioCodes (AUDC), a leading vendor of advanced communications software, products and productivity solutions for the digital workplace and customer experience, today announced that its Voca ...