Remember when the store sales associate was the center of the shopping experience? Whether it was taking a shopper’s clothes to the dressing room, rummaging for different sizes, offering ...

A retail sales associate with deep understanding of the product they’re selling, good communication skills and honest enthusiasm has always been one of the most powerful tools for sales success. This ...

Christiana Jolaoso-Oloyede writes for media publications, B2B brands and nonprofits. Using her research, analytical and writing skills from her training as a lawyer, she focuses on garnering accurate ...

Whether online or in stores, your consumers still rely on service agents, associates and product experts to make the best decisions. But how can you best optimize your omnichannel customer experiences ...

In a recent study surveying more than 1,200 retail store associates, nearly half said they feel overworked in their jobs and almost two-thirds suggested they could provide better customer service and ...

“The role of retail sales associates has remained relatively stagnant over the years, despite new technology and tools created to revive the retail industry overall,” said Oscar Sachs, CEO and ...