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24/7 live chat launches. Personalized support uses Google Gemini. Verizon is giving its customer service a major upgrade with the help of AI. The company recently announced a new support system that utilizes Google Cloud's Gemini models to provide more ...
Our Verizon FiOS customer service nightmare: Why won’t they protect my private customer information?
Seeing as we’ve been experiencing a ton of customer service issues with our Verizon FiOS service for the past 8 months, we figured it was time to put out a warning to you guys. After all, we typically hear that the FiOS Internet service is remarkably ...
Downdetector, which aggregates data on service outages, said more than 1.5 million Verizon customers reported wireless and data outages on Jan. 14. The event was widespread across the United States, with the highest reported concentrations in New York City,
Verizon has announced that its mobile network is finally back up and running again, after an outage prevented users from making phone calls for over 10 hours on Wednesday. You should now be able to resuming using your phone as usual,