In an effort to bolster its contact center capabilities, Zoom today announced that it has entered a definitive agreement to acquire conversational AI and automation platform provider Solvvy. Upon the ...

A couple of months ago, market chatter began around Zoom investing in contact center, either by building a solution or acquiring a company outright. Some of the contact center as a service (CCaaS) ...

Companies such as Twilio (NYSE:TWLO), Concentrix (NASDAQ:CNXC) and Zoom Video (NASDAQ:ZM) may see "softer" bookings in the third-quarter than seen in the second-quarter, as their respective ...

Five9 is squarely positioned to benefit from industry tailwinds including the transition of contact center operations to the cloud, and a shift toward digital first customer engagement and automation.