Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Jinsong Yu shares deep architectural insights ...

Amazon Web Services on Monday said it is adding call analytics capabilities to Amazon Chime SDK offering in a bid to reduce the time and cost of generating insights from real-time audio calls, ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Call center analytics is the process of collecting and ...

Amazon Chime SDKs are a set of real-time communications capabilities for developers to embed voice, video, messaging and other functions into applications. Written by eWEEK content and product ...

It is not uncommon for some businesses to struggle and get pushed to the brink, only to successfully pivot and enjoy a rousing comeback. Such turnarounds have happened with tech companies like Dell ...

Invoca, which helps companies extract and use data from customer phone calls, is expanding today with the launch of products for e-commerce, customer experience and sales teams, as well as a new ...

Orlando, FL, March 13, 2018 (GLOBE NEWSWIRE) -- At Enterprise Connect, VoiceBase, the leading provider of AI-powered speech analytics announced it will be launching VoiceBase AU in Q2 of this year, ...

Marketers are using call analytics platforms to identify the rich data and consumer insights hidden in the growing volume of inbound calls. Call analytics platforms are one of the few martech systems ...

TUSTIN, Calif.--(BUSINESS WIRE)--UniCourt, a leading provider of Legal Data as a Service (LDaaS) to commercial and consumer markets, today announced the availability of the UniCourt Enterprise API, ...

One of the tragedies of online commerce is that we’ve lost many of the benefits that voice communications bring. But real-time analytics capabilities can bring voice call back in vogue. That was the ...