When you run a small business, you have to contend with consumer queries and complaints that may pertain to such issues as faulty products or service breaks. You must develop an action plan so that ...

new video loaded: Police Sergeant Testifies on De-Escalation Process During Arrests transcript Sgt. Ker Yang, a crisis intervention coordinator with the Minneapolis Police Department, testified on ...

Escalation of commitment in decision making describes the phenomenon whereby individuals or organisations persist with a failing course of action despite evidence indicating that continued investment ...