Getting Your Contact Centre 'AI Ready' in 2026. Jason Roos, CEO of Cirrus, predicts what the contact centre will be in 2026 ...

Contact Centre Industry Forecast and Outlook in the UK 2026 to 2036 and is projected to reach a valuation of USD 4.1 billion ...

Scottish Power, EDF & British Gas have been identified as the lowest-performing energy suppliers in Which?’ rankings. contact ...

Calabrio Launches Omni Agent Intelligence to Unify Quality and Performance Across the Human and AI Agents, contact centre ...

The Department for Work & Pensions are seeking to introduce a Conversational AI Platform for their contact centres by way of ...

Average handle time (AHT) in the contact centre is holding back brand loyalty: according to Gillian Chamberlain, MD, Capita ...

Calabrio’s ISO 42001:2023 certification provides independent validation of its responsible approach to AI governance, giving ...

Expert calls on BPO providers to be more transparent to help potential customers understand the complexity of the sector.

Over Half of CX Leaders Expect More Routine Queries to Be Fully Automated by Agentic AI in 2026, contact centre article - ...

Unite members at contact centre outsourcer Diligenta have escalated strike action across five sites in an ongoing dispute ...

Valuable Insights, Practical Guidance and Stellar Case Studies: Contact Centre Technology Report 2026. ccma contact centre ...

Capita has been awarded a new contract by Kent County Council to provide contact centre services supporting 1.6 million ...