Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

AI receptionist platform proves artificial intelligence can reliably handle real customer conversations at scale.

Dear Editor, I am writing to draw attention to a customer service breakdown at Jamaica Public Service (JPS) that should alarm ...

Even though no member of the Trump family has a history of military service, Lara Trump believes that all Americans should be ...

Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...

ERP (Enterprise Resource Planning): An integrated software system designed to manage financials, supply chain, operations, ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

The solution is simple: Connect your call handling, dispatch and scheduling so the first person who speaks to a customer can ...

Asset-Based Lending (ABL): A loan secured by collateral such as inventory or receivables, offering flexible borrowing terms ...

The Social Security Administration Office of Inspector General said the agency’s average speed of answer was only seven ...

The city is using AI to answer phone calls to the Department of Neighborhoods to help respond to residents faster.