Creating a proactive customer support strategy is essential to the growth of your business. The strategy defines the standards of care and service that you offer customers and sets the requirements ...

Forbes contributors publish independent expert analyses and insights. I explore personal branding and storytelling in the digital age. Jun 04, 2024, 12:00pm EDT Transform your customer interactions ...

Forbes contributors publish independent expert analyses and insights. Sherzod Odilov covers organizational transformation and innovation. When your business undergoes a major transformation, whether ...

Author’s note: Please note that I have no business affiliation with the company featured in this post. This information is based solely on my personal experience. Customer service used to be just that ...

In an increasingly competitive and globalised marketplace, businesses are now compelled to place significant emphasis on their customer care and service experience. These two elements are no longer ...