The West Africa Association of Customer Service Professionals plans to launch what it describes as Africa’s 1st structured virtual assistant..

The Boeing 777X introduces cockpit changes to the original 777 models. While the aircraft retains the overall philosophy of ...

Now that New Year's is over, perhaps one of your resolutions was to find a new job. January is a peak period for job ...

Educational Voice targets growing demand for animated training content as organisations shift toward video-based learning A well-produced training animation can reach thousands of employees ...

ProfileTree’s Future Business Academy offers no-cost AI masterclass to help small businesses across Ireland and the UK implement AI safely and strategically. By removing the cost barrier, we’re giving ...

L.A. Metro deploys over 300 transit ambassadors on the system to enhance safety and customer service. Across America, transit agencies are launching customer experience (CX) programs to improve ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Earlier this month, a DoorDash driver was caught on camera dropping a chicken wing onto the concrete before picking it up and ...

Yes Madam’s cofounder and CMO, Akanksha Vishnoi, shared how the platform posted a 233% revenue jump within two years ...

Any time a police officer responds to a situation, it often goes in a completely different direction than they anticipate, but Gary high school students interested in law enforcement are getting a ...