Dear Editor, I am writing to draw attention to a customer service breakdown at Jamaica Public Service (JPS) that should alarm ...

The arrival of agentic AI looks set to herald the death of hold music. Unlike traditional chatbots, AI agents can process ...

Entergy Arkansas will hold a series of customer events Monday across Arkansas to connect customers with resources and community partners who can provide assistance and energy saving options.

Who is the best home warranty company in 2026? The USA TODAY team reviewed, ranked and applied our in-house methodology to ...

The law also bars delivery companies from using customer tips to offset drivers’ base pay, requiring tips to go directly to workers.

The GMA program will stop accepting new applications on March 31, 2026, at 11:59 p.m. All application packages must be complete and fully submitted through the Georgia Mortgage Assistance application ...

The campaign, first launched in 2024 during the Bank’s commemoration of World Environment Day, stresses Polaris Bank’s ...

On behalf of Maine Turnpike Authority, I would like to thank Kathy Shiplett for her letter to the editor, published on Dec. 24 (“Unwanted sass from E-ZPass“). Our E-ZPass customer service department ...

As AI accelerates towards 2026, Microsoft has shared a list of 40 jobs which are most exposed to disruption by generative AI ...

A former customer service agent for the largest US crypto exchange was arrested in India in connection with a hacking ...

In May, the company said hackers bribed contractors or employees outside the US to steal sensitive customer data and demanded a $20 million ransom, in one of the most high-profile security breaches of ...

Oxylabs requires more technical expertise than other proxy services, but its data collection tools are unmatched in the space ...