Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get fulfilled quickly and painlessly, issues can still occasionally arise, especially during the busy ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Google pulls ahead, Microsoft buys big, CFOs tighten AI spend, and media survives only by winning paid loyalty over ad-driven ...

DataField Technology Services has announced the expansion of its staffing division to include dedicated help desk staffing ...

Did you know we have a Patient Advocate to serve as your go-to resource for concerns or questions about health care services ...

Celiveo 365 Enterprise adds AI Document Management, builds shared corporate knowledge base, Teams AI queries, to Cloud print—1-hour deploy, 30-day free trial. By integrating proven cloud print with AI ...

Marshall Hargrave is a stock analyst and writer with 10+ years of experience covering stocks and markets, as well as analyzing and valuing companies. Dr. JeFreda R. Brown is a financial consultant, ...

Microsoft's MSFT Dynamics 365 suite is emerging as a significant growth driver that could propel the stock higher, with the ...