Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...
President Trump achieved his goal of shrinking the work force. But many current and former officials say the government is ...
We use “difficult” to dodge naming narcissistic harm. Learn to spot the pattern, upgrade your language, and set boundaries, ...
CMSWire Contributor of the Year Brittany Hodak explores why apathy is harder to spot than churn—and far more costly.
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