Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

President Trump achieved his goal of shrinking the work force. But many current and former officials say the government is ...

The current era of efficiency and optimization has ushered in AI assistants and automation to help get the job done faster. While these tools undoubtedly accelerate performance, companies should not ...

A woman is calling out Verizon after claiming that the company fraudulently charged her over $700—then made it difficult to ...

Lewis Hamilton will be unreachable over the winter break as he plans to take time to disconnect after a tricky 2025 season. Despite early-season hopes heading into the year, Hamilton's first campaign ...

We use “difficult” to dodge naming narcissistic harm. Learn to spot the pattern, upgrade your language, and set boundaries, ...

A troubling message landed in our inbox, and it reveals a scam that many people have never seen. Before we break it down, here is an email Gary from Palmetto, Florida, sent us: "This just happened to ...

Keeping your phone face down on the table can keep you more present and less distracted. "Why are you on your phone right now ...

The former Atalanta boss faces Luciano Spalletti's side on Saturday Trump signs executive order to reclassify marijuana Bucking tradition: Why some New York environmentalists are picking up rifles ...

CMSWire Contributor of the Year Brittany Hodak explores why apathy is harder to spot than churn—and far more costly.

Sometimes switching mobile carriers is necessary to get the best price and coverage. But the process can be a hassle, especially if you have to upgrade your phone at the same time. Luckily, with the ...