Every American has faced the maddening experience of bad customer service. My favorite example has always been Comcast, which ...

Business Intelligence Group recognizes CallTower’s innovation, impact, and excellence in global communication solutions ...

Market opportunities in the cloud contact center software space include leveraging AI for improved customer interactions, ...

In just one month since incorporating a new AI tool, called “Betty” to the Emergency Communication Center says they’ve ...

Morningstar Quantitative Ratings for Stocks are generated using an algorithm that compares companies that are not under analyst coverage to peer companies that do receive analyst-driven ratings.

Family Crisis Center, Inc. (FCC) has opened a stand-alone Sexual Assault Support Services (SASS) center at 511 W. Monroe.

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes behind the ...

The Buyer's Choice awards are based entirely on customer feedback via TrustRadius, a leading B2B technology review platform and industry standard for unbiased recognition of excellent technology ...

ServingIntel, a leading technology innovator serving 500+ senior living communities across the United States and Canada, is changing that with the launch of Genesis Voice —the first AI-powered voice ...

There are plans in the works to improve the cellular network in the District at the National Mall and the Tidal Basin.

Genesys Cloud Services Inc., an American multinational software company, is in talks with Goldman Sachs Group Inc., Citigroup Inc. and JPMorgan Chase & Co. to participate as underwriters for an IPO in ...

Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call center to see how the technology works and ...