If you want to master the swimlane technique for process re-engineering, the formal name is “Rummler-Brache diagrams” and you can find resources far more knowledgeable than me to provide guidance.

There's been a lot written lately about process improvement. I'll be upfront. I'm far from an expert on the subject, but do find it interesting and think that you might as well. Processing Content ...

erwin, Inc. has introduced the latest version of erwin Evolve for enterprise architecture and business process modeling and analysis. The software suite includes an enhanced integration with erwin ...

Dear Bob ... I would like to ask a short follow up to your "Strategic Planning" question in this week's Advice Line. It's timely because I've been asked to lead our ...