Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

DataField Technology Services has announced the expansion of its staffing division to include dedicated help desk staffing ...

The newly launched AI chatbot is designed to help businesses manage high volumes of customer queries across digital channels, ...

Nigerian businesses face downtime, data loss, and poor support from local web hosting services, forcing them to seek foreign ...

Kahuna Labs Co-founder and CEO Sanjeev Gupta said, “I am absolutely thrilled to welcome Judith Platz to Kahuna Labs. Judith has been at the center of the most important shifts in customer support over ...

Data released by Monster shows that job searches are rising sharply as companies prepare for the upcoming holiday season.

TaxAct is a solid choice for DIY tax software especially if you want access to tax professionals and live expert support. However, we found its pricing structure a bit confusing.

Mastercam, the world's leading CAD/CAM software provider and part of the Sandvik Group, announced today the completion of a strategic acquisition to strengthen its market presence across Sweden and ...

A website is an important tool for any business to gain growth, trust, and visibility. For small businesses, where a website ...

This strategic marks the 3nh company’s formal entry into the Japanese color measurement market, demonstrating its commitment to expanding its global footprint SHENZHEN, GUANGDONG, CHINA, January 4, ...

Grant Blair, Bloomfield, Connecticut Former educator and tech professional urges businesses to rethink customer care as a ...

Jackson Hewitt Online offers transparent, flat-fee pricing at $25 for federal and state returns but is lacking in features, ...