Verizon customers are reportedly receiving higher outage compensation. The compensation can reach up to $200 for legitimate ...

Verizon outages today, Wednesday, Jan. 14, hit the U.S. with customers reporting "SOS" mode on their phones, Fios outages, ...

One user who missed a day of work because of the outage managed to persuade Verizon to offer ten times its usual payout.

Users report talking their way to higher compensation amounts, as high as $200, for Verizon's network outage last week.

Verizon’s outage yesterday was bad, but it proved the company knows one thing: When things go wrong, humans want to speak to ...

Thousands of cell phone users reported a service outage on Wednesday morning, and the issue appears to be affecting a wide ...

Verizon is offering a very small mea culpa after Wednesday's massive outage, which drew more than 1.5 million reports on ...

Receiving a text about a customer refund can seem like good news—until you start to suspect it may simply be a scam. That has ...

Verizon says it's working to restore service. But if your Verizon device still shows "SOS" instead of service bars, you're ...

Verizon will offer credits to customers after a nearly 10-hour outage. The notice comes after millions of cell phone users reported a service outage Wednesday morning.

Verizon knows exactly who was affected by the outage. They have the billing information for every customer who was without ...