Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Entergy Arkansas will hold a series of customer events Monday across Arkansas to connect customers with resources and community partners who can provide assistance and energy saving options.

Who is the best home warranty company in 2026? The USA TODAY team reviewed, ranked and applied our in-house methodology to ...

The arrival of agentic AI looks set to herald the death of hold music. Unlike traditional chatbots, AI agents can process ...

Dear Editor, I am writing to draw attention to a customer service breakdown at Jamaica Public Service (JPS) that should alarm ...

A former customer service agent for the largest US crypto exchange was arrested in India in connection with a hacking ...

In May, the company said hackers bribed contractors or employees outside the US to steal sensitive customer data and demanded a $20 million ransom, in one of the most high-profile security breaches of ...

Data released by Monster shows that job searches are rising sharply as companies prepare for the upcoming holiday season.

According to the suit, a former customer service representative had multiple medical conditions contributing to heart attacks ...

Pella Corp. will close three window and door installation hubs in Florida, including one in Fort Myers. In a WARN notice, the company said the hubs are "no longer sustainable." ...

Discover how Assembly Bill 578 is transforming the food delivery experience. Say goodbye to inescapable chatbot labyrinths ...