IPC, a leader in trader voice communications and trading desk technology, today announced the appointment of Sanjay Balan as its first-ever Chief Customer Officer (CCO). This newly created executive ...

Automation during its formative years focused solely on speeding up tasks like checkouts, password resets, and 24/7 customer ...

CEO, Global Transform. Lead authority entrepreneurial C-suite leadership. Listed Global 100 CIO, 100 Women to Watch, CREA Global Award List. In the hyper-connected and evolving digital landscape, ...

As businesses continue investing in modern tools and platforms, technology upgrades have become a regular part of operations. Whether the change involves a cloud migration, a new software suite, or an ...

The modern CX space is full of challenges and opportunities. Leveraging CX tech is critical to meet evolving expectations and create a customer-centric culture Many customers dread needing to contact ...

As the founder-CEO of a technology company, I’ve come to realize that the heartbeat of every startup’s journey lies in creating software products that genuinely address the pressing needs of customers ...

A customer-centric AI strategy has become more than a technological asset — it's a pivotal component of business success. As we witness the digital transformation of commerce — a statement that is ...

But improving the quality of customer experiences means becoming more customer-centric and data-driven and scaling available human representatives for round-the-clock assistance. Enabling these ...

As return rates escalate, the implementation of smart returns technology emerges as a vital strategy, offering a seamless, eco-friendly solution that enhances customer satisfaction while reducing ...

Becoming a full-service provider—and not just an app-producing company—for the publishing industry is the goal at Klopotek. The company has made three major moves to improve its ability to meet ...

Anand Varadarajan brings nearly two decades of retail technology experience to the coffee giant, which is working to implement customer-centric solutions.

IRVINE, CA, UNITED STATES, February 28, 2025 /EINPresswire.com/ -- Kaliber Motors announces entry into the commercial EV sector and is proud to announce the start of ...