Every American has faced the maddening experience of bad customer service. My favorite example has always been Comcast, which ...

Business Intelligence Group recognizes CallTower’s innovation, impact, and excellence in global communication solutionsSALT LAKE CITY, UT, ROCHESTER, NY, MONTREAL, QC, LONDON, Jan. 06, 2026 (GLOBE ...

December 26, 2025 / TGI Solar Power Group Inc. (OTC Markets:TSPG), a diversified technology, energy, and environmentally ...

CallTower, a provider of enterprise-class managed UC, collaboration and contact center solutions, has expanded capabilities for U.S. federal government customers through the FedRAMP authorized Genesys ...

Extends Genesys Cloud footprint with full-service cloud regions in Singapore and Mexico, with plans for the EU Sovereign Cloud and Saudi Arabia to expand secure, compliant access worldwide Achieves ...

Recent customer examples include Rochester Regional Health, which implemented Genesys Cloud Agent Copilot and realized a 20-second reduction in average handle time, and multinational digital financial ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers Your email has been sent Key takeaways Intelligent call routing uses customer relationship management (CRM) context, agent state, ...

GRAND BLANC TWP, MI - Another round of negotiations between Henry Ford Genesys Hospital and Teamsters Local 332 ended without progress Wednesday, Oct. 22, extending a strike that has kept hundreds of ...

Enterprise CX impact. Senior IT and CX leaders gain potential for improved accuracy, compliance and trust in AI-driven customer interactions. Genesys and Scaled Cognition announced a strategic ...

There’s good news and bad news for those whose blood pressure shoots up when a call center directs you to a chatbot without even the possibility of first conversing with a human. First, the bad: the ...

At the recent Genesys Xperience, CEO Tony Bates laid out the evolution of AI for his firm's home ground, from perception to prediction to conversations to creation, the next big step being agentic AI ...