A JavaScript library to deeply integrate 3rd-party applications within Genesys Cloud. This library handles App and UI-level integration concerns such as navigation, alerting, attention, and lifecycle ...

After wrapping up a roughly five-year-long growth journey, Nexon Asia Pacific is looking to gear up for the next phase of its ...

Contact centre service provider QPC Australia is turning to its relatively recent acquisition of managed service provider ...

Advsr AI Spotlight Highlighting notable AI moves at the intersection of strategic operating companies and emerging startups.

Extends Genesys Cloud footprint with full-service cloud regions in Singapore and Mexico, with plans for the EU Sovereign Cloud and Saudi Arabia to expand secure, compliant access worldwide Achieves ...

SAN FRANCISCO, December 09, 2025--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced continued strong momentum during the third quarter of fiscal ...

Genesys, a global cloud leader in AI-Powered Experience Orchestration, today announced its recognition as a Leader in the IDC MarketScape: Worldwide Conversational AI Platforms for Front-Office Use ...

Nurses on the picket line at Henry Ford Genesys Hospital in Grand Blanc, November 2025. As 800 nurses at Henry Ford Health Genesys hospital in Grand Blanc, Michigan, near completion or their third ...

Genesys’s move to a full-service cloud region in Singapore is a strategic response to three converging pressures: customers’ demand for faster, more empathetic service; tighter data-protection and ...

The Veterans Affairs Department is developing a contract to expand the infrastructure for its call center platform, known as Genesys CX. VA wants interested bidders to respond by Nov. 5 to a new ...

The Department of Veterans Affairs is conducting market research on the Genesys Cloud Customer Experience using Magnify Framework Infrastructure as a Service. According to the department’s request for ...