Ford is drawing a clear line in the dashboard wars, publicly committing to keep Apple CarPlay in its vehicles even as some ...

Mastercam, the world's leading CAD/CAM software provider and part of the Sandvik Group, announced today the completion of a strategic acquisition to strengthen its market presence across Sweden and ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

AI is no longer a standout novelty but a necessity, and smartphones are defined less by hardware upgrades and more by how ...

TaxAct is a solid choice for DIY tax software especially if you want access to tax professionals and live expert support. However, we found its pricing structure a bit confusing.

DataField Technology Services has announced the expansion of its staffing division to include dedicated help desk staffing ...

Data released by Monster shows that job searches are rising sharply as companies prepare for the upcoming holiday season.

The newly launched AI chatbot is designed to help businesses manage high volumes of customer queries across digital channels, ...

Grant Blair, Bloomfield, Connecticut Former educator and tech professional urges businesses to rethink customer care as a ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

For many companies, one of the most challenging aspects of growth is dealing with the increased demand for customer support.