Genesys call center software has everything you need to personalize your customer experience with leading cloud contact center technology.

With Genesys, you’ll get the flexibility to easily connect your contact center with your existing communications solutions and preferred telecom providers. Or, make the switch to our native cloud …

No matter where your customers’ journeys start, you can uncover insights and take the next best action with Genesys Cloud and built-in AI. Now it’s easier than ever to keep employees engaged and …

Genesys Cloud CX Choose the all-in-one cloud contact center solution Unify customer experiences across phone, email, chat, text and social channels. Keep agents productive and engaged, no matter …

Voice services Be there for customers who prefer phone-based support. Get voice services that work for your business.

This article tells you how to use Genesys Softphone on your workstation, including how to start Genesys Softphone, activate and register users, view device and user status, and make and receive calls.

The Genesys Cloud CX contact center platform empowers your business to provide exceptional service across the customer journey. Discover great CX today.

Genesys’ 420HD IP Phone is based on Genesys’ High Definition voice technology, providing clarity and a rich audio experience in Voice-over-IP (VoIP) calls. The 420HD is a two-line, two concurrent calls …

What Genesys Softphone does Genesys Softphone is a standalone SIP endpoint. It supports different dialing modes, third-party call control, SSO, a variety of voice codecs, and WebRTC. It can be …

The phones are fully-featured telephones that provide voice communication over an IP network, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.