Route: Track Everything In One Place
Track Everything You Order in the Route App. Get shipping notifications and real-time status updates on any delivery.
Returns & Claims - Route
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Route Shipping Protection Policies
Route is a package tracking and shipping protection provider. We support brands by protecting their customers’ online orders from damage,...
Route Protect: Keep Your Shipments Protected
Deepen customer loyalty and protect the planet. When your customers protect a package with Route, they’re also protecting the planet. Route calculates and offsets the carbon emissions involved in the …
How Route’s claims process works – Route for Shoppers
As soon as you file a claim on a Route-protected order in our Resolve Center, we assess the issue against Route’s policies to determine whether it qualifies under our coverage.
Deadlines to file a claim - Route
All claims for orders covered by Route Shipping Protection must be filed in accordance with specific time frames and deadlines. This includes any claims filed by your customer, or filed by you on your …
What does my tracking status mean? – Route for Shoppers
Tracking statuses can be confusing. We’re here to help. Below is a list of some common shipping updates that you may encounter while tracking your package, as well as a corresponding explanation …
Route
Route Brand PortalDec 11, 2025 - Dec 18, 2025Route Brand Portal
Customer Service Agent Learning Guide – Route
Your login credentials will be the account information that was used to set up Route. If you were not the primary user to set up your store account and need access, please contact your account manager to …
Claim status definitions – Route
When you or your customers file a claim through Route, you can stay up-to-date throughout the issue resolution process in the Claims tab in the Merchant Portal.